Frequently Asked Questions


  • How do I purchase furniture when it doesn't let me add to cart?
  • Can I order Richardson Seating furniture in different colors?
  • Do you have trade discounts?


  • Can I return furniture that I purchase from Richardson Seating?
  • How does return shipping work?
  • What happens if an item arrives damaged?
  • How do I return something if I live outside of the United States?

Payment Information

  • What is Richardson Seating's preferred form of payment?
  • What other forms of payment does Richardson Seating accept?
  • Can I get credit terms with Richardson Seating?
  • Does Richardson Seating charge a credit card processing fee?
  • Do I automatically get open account with Richardson Seating if I am a member of ASI, SAGE or PPAI?

Lead Times

  • What is the lead time for custom furniture?
  • What is the lead time for logo bar stools?
  • What is the lead time for items on your website available for purchase?


  • What are my options for shipping my furniture?
  • What kind of boxes do you use?
  • How do you protect the furniture during shipment?
  • How does residential shipping work?
  • Do you offer lift gates or inside delivery?
  • Do you ship internationally?
  • Who pays for shipping?
  • Who pays for return shipping?
  • What happens if my order is lost?
  • What happens if my order is damaged?


  • What is the warranty on your chairs, bar stools, tables, and bases?
  • Who pays for freight if there is a warranty repair?
  • What is the exact wording of your warranty?
  • What if something breaks right after warranty?
  • What if one of my customers rips the seat?
  • What if a seam breaks
  • Do you repair or replace items under warranty?