Frequently Asked Questions
- How do I purchase furniture when it doesn't let me add to cart?
- Can I order Richardson Seating furniture in different colors?
- Do you have trade discounts?
- Can I return furniture that I purchase from Richardson Seating?
- How does return shipping work?
- What happens if an item arrives damaged?
- How do I return something if I live outside of the United States?
- What is Richardson Seating's preferred form of payment?
- What other forms of payment does Richardson Seating accept?
- Can I get credit terms with Richardson Seating?
- Does Richardson Seating charge a credit card processing fee?
- Do I automatically get open account with Richardson Seating if I am a member of ASI, SAGE or PPAI?
- What is the lead time for custom furniture?
- What is the lead time for logo bar stools?
- What is the lead time for items on your website available for purchase?
- What are my options for shipping my furniture?
- What kind of boxes do you use?
- How do you protect the furniture during shipment?
- How does residential shipping work?
- Do you offer lift gates or inside delivery?
- Do you ship internationally?
- Who pays for shipping?
- Who pays for return shipping?
- What happens if my order is lost?
- What happens if my order is damaged?
- What is the warranty on your chairs, bar stools, tables, and bases?
- Who pays for freight if there is a warranty repair?
- What is the exact wording of your warranty?
- What if something breaks right after warranty?
- What if one of my customers rips the seat?
- What if a seam breaks
- Do you repair or replace items under warranty?